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Much of this outline comes from SkillsYouNeed.com. We highly recommend looking at the site. Will and BJ start by talking about why you need to improve you listening skills by explaining the differences in hearing and listening and the benefits of being an active listener. They then provide tips for improving listening skills by removing distractions and putting your focus on the person speaking. Next they define what it takes to become an active listener and signs of active listening. Finally the guys discuss some of the hindrances to becoming an active listener and how to avoid them