But They Are NEVER Wrong!
In Episode 9 Will and BJ discuss a common misconception in the workplace. The idea that the customer is always right. They begin by looking at why this attitude is hurtful to employees, other customers, and management explaining why the customer is not always right. Then the guys delve into why the customer is never wrong and how it is the job of employees to guide the customer. Next they take a look at who is the customer from direct customer access in freelance work to internal customers within the same company. The show ends with a detailed look at each of these customers and how developers can best serve them by realizing that they may not always be right but should never be wrong.